IDS practices Total Quality Mangement based on the three-circle model in order to create win-win opportunities with customers. The strategies for the circles are:
Direction Circle
- Peaceful coexisting with nature
- Empowering employees
- Customer-driven product range
- Focus on quality
- Focus on mission
System Circle
- ISO/TS16949
- ISO14000
- ISO9001
- Plan-Do-Check-Act
- 5S
- Mistake proofing
- Continuous improvement
People Circle
- Customer service
- Employee retention programs
- Self-directed teamwork
- Team based activities
- Managing change
- Customer feedback
- Empowerment
- Internal commitment
- Training - Vendor's commitment
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